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ECLI Virtual Workshop | How to Have a Difficult Conversation
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ECLI Virtual Workshop | How to Have a Difficult Conversation
November 14 @ 1:00 pm - 3:00 pm
Tuesday, November 14, 2023 from 1:00 PM – 3:00 PM EST
Title: How to Have a Difficult Conversation
This interactive workshop develops skills and introduces practical processes that can be used during a difficult conversation. People are often reluctant to discuss difficult topics for fear of the consequences. Learn how to get to core issues within a conflict and find a resolution. Participants will explore the five styles of conflict management and enhance problem-solving skills. Attendees will practice effective questioning and explore the importance of open-ended questions. As a group, participants will discuss and illustrate how people “get stuck” in a position that is just at the surface, like the tip of the iceberg.
Presenter: Jennifer A. Clement
